Reputation Scorecards:
are a new service for the hotel industry, tracking a hotel's performance in guest satisfaction based on the Global Review Index™ (GRI), a general online reputation score taking into account ratings from online reviews across over 100 different online travel agencies and review sites worldwide.
Review Pro allows hotels to centralize, organize, and manage their online reputation, and their presence on the major social media. We provide analysis, the details of your hotel and competition information as well as the necessary reports to help you manage your organization more effectively. ReviewPro has been designed to meet the needs of individual leaders hotels, multi-institutional and asset managers channels.
How does it compare to Trip Advisor Certificate of Excellence?
Trip Advisor Certificate of excellence use only guest comment and Review Pro use the global review index and also information from your customers hundreds of millions of comments in more than 40 languages, over a hundred travel agency online site customer feedback and social networking sites.to judge the reputation of the hotel.Which is more important to a hotel, why?
In my opinion, it is more important to a hotel to control their Trip Advisor account because there are 50 millions visitors on Trip Advisor. The vibility and the reputation of a hotel is important to help the guest to find all the elements that the guest needs to book room in a hotel.
Barcelona
We chose the top five hotel in Barcelona according to Review Pro
Casa Camper Hotel Barcelona:
- Do not use Certificate of Excellence in their site
- No guest review on their website
- No comment responses on Booking
- No comment responses on Venere
- On Trip Advisor the quality of the responses to guest comment is not good, in fact they are no responses
- Use Certificate of Excellence in their web site
( welcome page)
- No guest review in their web site
- No comment responses on Booking
- No comment responses on Expedia
Hotel Primero Primera:
- Use Certificate of Excellence in their web site
( welcome page)
- No guest review in their web site
- No comment responses on Booking
- On Trip Advisor the quality of the responses to guest comment is not good, in fact they are no responses
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